Ola ("we", "us", or "our") is a faith-driven accountability and goal-tracking application operated by GCrossSurf. This Privacy Policy explains how we collect, use, and protect your information when you use the Ola app (the "Service").
1. Information We Collect
- Account information: Your name, email address, and role when you create an account or are invited by a group admin.
- Profile content: Goals ("Waves"), tasks, completion records, and progress data you create in the app.
- Group data: Messages, shared waves, and membership information within small groups you join.
- Invitation data: Phone numbers and email addresses used to send group invitations on your behalf.
- Usage data: Analytics events such as feature interactions and session activity to improve the app.
2. How We Use Your Information
- To create and manage your account and authenticate your sessions.
- To store and display your Waves, tasks, and progress data.
- To enable group features — sharing waves, sending messages, and inviting members.
- To send push notification reminders for tasks you enable them on.
- To send group invitation emails and SMS messages when requested by you or a group admin.
- To analyze usage trends and improve the Service.
3. Information Sharing
We do not sell your personal information. Your data is shared only in the following circumstances:
- Within groups: When you share a Wave or join a group, selected data is visible to other group members as designed by the feature.
- Invitations: Email addresses and phone numbers you provide for group invitations are used solely to send those invitations.
- Service providers: We use trusted third-party services (hosting, email, SMS) that process data on our behalf under appropriate data agreements.
- Mobile opt-in data is never shared: Mobile phone numbers and SMS opt-in consent records are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from any data-sharing arrangement.
- Legal compliance: If required by law or to protect the rights, property, or safety of our users.
4. Data Security
We take reasonable measures to protect your data using industry-standard security practices. However, no method of transmission or electronic storage is 100% secure. We cannot guarantee absolute security but strive to protect your information to the best of our ability.
5. Data Retention
Your data is retained for as long as your account is active. You may request deletion of your account and associated data at any time by contacting us. Some anonymized, aggregated data may be retained for analytics purposes.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, export, or delete your personal data. To exercise any of these rights, contact us at the information provided below.
7. Children's Privacy
Ola is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
8. Text Messaging (SMS)
Ola sends text messages only to people who opt in by entering their mobile number in the app and agreeing to receive messages. Messages include daily goal reminders and group invitations.
- How to opt in: You enter your mobile number in the app's reminder settings and check the consent box agreeing to receive text messages from Ola.
- Message frequency: Varies based on your settings. Daily reminders send up to one message per day; group invitations are sent only when you or a group admin invites someone.
- Costs: Message and data rates may apply, depending on your mobile carrier and plan.
- Opt out: Reply STOP to any message to unsubscribe at any time. You will receive one final confirmation message, after which no further texts are sent.
- Help: Reply HELP for assistance, or contact us using the details in Section 10.
- Not required: Consent to receive text messages is not a condition of using the Service. You can turn reminders off at any time in your app settings.
- No sharing: Your mobile number and SMS consent are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy within the app. Your continued use of the Service after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have questions about this Privacy Policy or your data, please contact GCrossSurf through the Ola app or by reaching out to the team via the app's support channels.